Full-Time Lead Incident Manager
Deutsche Telekom IT Solutions is hiring a remote Full-Time Lead Incident Manager. The career level for this job opening is Manager and is accepting Budapest, Debrecen, Szeged, Pécs, Hungary based applicants remotely. Read complete job description before applying.
Deutsche Telekom IT Solutions
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Job Details
Steering procedures to solve complex major problems in the task area.
Analyzing potential or existing incidents (root cause analysis) within the scope of the problem management process.
Defining and tracking appropriate measures and developing workarounds to avoid the recurrence of incidents.
Defining and placing requests for change.
Communicating and transferring information to all stakeholders, including management, and, if necessary, initiating escalation procedures.
Functionally steering all relevant service providers.
Designing, implementing and checking quality assurance measures.
Being involved in strategic design requirements related to the problem management process.
Practicing knowledge management.
Customer communication in German and English.
Presentation of Root Cause in front of the customer.
Moderation of calls.
Definition and structuring workstreams.
ITSM tool knowledge (SNOW).
Microsoft Office Knowledge.
Availability for on-call support.
Advantages:
- Basic understanding of IT concepts
- Good communication skills, particularly in high-stress situations
- Willingness to learn and develop yourself
- Customer-centric mindset
Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.