Full-Time Lead IT Technician - REF115O

We are seeking a highly skilled and experienced Lead IT Technician to join our team in a remote capacity within the United States.

As the Lead IT Technician, you will be responsible for overseeing our IT support operations, managing a team of technicians, and ensuring the smooth functioning of our organization's IT infrastructure.

Responsibilities:

• Lead and mentor a team of IT technicians, providing guidance and support in resolving complex technical issues
• Develop and implement IT policies, procedures, and best practices to optimize system performance and security
• Manage and prioritize IT support tickets, ensuring timely resolution of issues
• Oversee the maintenance, upgrades, and troubleshooting of hardware, software, and network systems
• Collaborate with other departments to identify IT needs and implement appropriate solutions
• Conduct regular system audits and risk assessments to ensure compliance with security standards
• Stay up-to-date with emerging technologies and industry trends, recommending and implementing improvements as needed
• Manage IT projects, including planning, resource allocation, and execution
• Provide technical expertise and escalation support for complex IT issues
• Develop and maintain documentation for IT processes, systems, and configurations

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in IT support or a related field, with at least 3 years in a leadership or supervisory role
• Advanced knowledge of IT infrastructure, including networks, servers, and cloud computing platforms
• Strong proficiency in network administration and security protocols
• Expertise in troubleshooting hardware and software issues across various platforms
• Excellent project management skills with the ability to lead multiple initiatives simultaneously
• Strong leadership and mentoring abilities, with a proven track record of developing team members
• Outstanding communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders
• Relevant IT certifications such as CompTIA A+, Network+, MCSE, or CCNA
• In-depth understanding of IT service management principles and best practices
• Proficiency in implementing and maintaining IT security measures
• Ability to work independently and collaboratively in a remote environment
• Strong analytical and problem-solving skills with keen attention to detail
• Adaptability and willingness to learn new technologies and methodologies

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