Full-Time Senior ServiceNow ITOM Consultant - USA

Role Overview Location: Remote (Candidates must be based in the USA)
As a Senior ITOM Expert, you will play a key role in designing, leading, and delivering comprehensive ServiceNow ITOM solutions — including Discovery, Service Mapping, CMDB, Event Management, and AIOps. You’ll work closely with enterprise clients, Solution Architects, and technical teams to ensure best-in-class implementations that meet business outcomes.

Your Responsibilities

• Leading and delivering end-to-end ServiceNow ITOM implementations for global enterprise clients.
• Designing and configuring Discovery patterns, MID Servers, and integrations with various infrastructure platforms (cloud/on-prem).
• Developing and optimizing Service Maps, Application Services, and Dependency Views.
• Setting up and managing Event Management and Health Log Analytics, integrating with tools like SolarWinds, Nagios, Zabbix, Dynatrace, AppDynamics, Splunk, etc.
• Architecting CMDB structures, defining CSDM alignment, and ensuring accurate CI population and normalization.
• Building and maintaining automation workflows that drive proactive IT operations.
• Collaborating with internal and client-side architects, developers, and stakeholders.
• Leading client workshops, requirement analysis, and knowledge transfer sessions.
• Providing mentorship to junior team members and supporting pre-sales when required.

What We’re Looking For

• 8+ years of strong, hands-on experience in ServiceNow ITOM modules.
• Deep understanding of Discovery, Service Mapping, Event Management, and CMDB architecture.
• Proven experience integrating with cloud platforms (AWS, Azure, GCP) and on-prem systems.
• Strong grasp of CSDM (Common Service Data Model) best practices and CMDB governance.
• Experience in scripting (JavaScript), MID Server configurations, probe/sensor tuning, and flow designer.
• Familiarity with ITSM, ITAM, or IRM/GRC is a bonus.
• Must have ServiceNow certifications (CIS-ITOM or equivalent highly preferred).
• Exceptional communication, documentation, and client engagement skills.
• Prior experience working with USA-based clients or in a remote consulting environment is highly desired.
• Knowledge of FinOps and Compliance is good to have
• Mainline active certification is a must.

Why Join REDE?

• Join a fast-growing ServiceNow-focused firm with a strong presence in the USA, EU, and India.
• Work on high-impact projects with Fortune 500 companies.
• Be part of a Center of Excellence (CoE) for ServiceNow ITOM and AI integrations.
• Opportunity to lead implementations and be at the forefront of digital transformation.
• Competitive salary and performance-based incentives.
• Flexible work hours and a remote-friendly culture.

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