Full-Time Field Service Technician I - HNL

Field Service Technician I - HNL

This position requires daily travel to locations in and around the Honolulu area, including the airport.

Specific Duties, Activities, and Responsibilities:

• Meeting daily service repair needs and driving customer satisfaction
• Installing, repairing, and maintaining equipment in the field; providing customer training as required
• Documenting all inspections, maintenance, repair work, and submitting paperwork in a timely basis
• Ordering, installing, and returning parts and managing repair parts cycle time
• Reviewing all logs for open issues and preparing formal reports to customers as necessary
• Participating in service sales opportunities and assisting with promoting and implementing revenue programs
• Ensuring that tools and test equipment are properly maintained and calibrated
• Assessing product/equipment performance based on field support data; recommending modifications or improvements
• Seeking to provide technical support to customers and other service professionals as required
• May participate in site surveys, pilot program service activities, and attend meetings
• Possessing basic technical knowledge on the company’s Trace and X-Ray technologies
• Maintaining clear and concise business communication, both oral and written
• Establishing and maintaining a close relationship with senior level FSE’s and Product Managers to support customer needs and stay aware of current technical trends
• Exercising every available measure to control and minimize costs
• Travel, overtime, and work hours other than Monday-Friday may be required
• Complying with and ensuring department compliance with Company health, safety, and environmental policies
• Complying with all applicable U.S. export control and security regulations
• Performing other duties as required

Education/Training: Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role.

Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Experience: Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge/Skills: Individuals shall possess excellent communication skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.

Background: This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.

Physical/Mental Requirements:

• Possessing excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once
• Excellent customer service skills and the ability to handle stressful situations
• Self-motivated, reliable, and accountable individual
• Possessing excellent telephone skills
• Must be able to lift/carry 80 lbs.
• Must be able to push/pull 200 lbs.
• Must be able to move/manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks, or other devices as defined in the manuals and Technical Advisory documentation.
• Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
• Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.

Work Environment: Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships, or other locations as required.

This position may require Sensitive Security Information (SSI) access and vetting via the TSA. If required, applicant must successfully pass a federal background investigation. This position may require a U.S. Personal Security Clearance.

Hiring Salary Range: $42,000.00 - $98,000.00 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant and alignment with internal and market data.)

Additional Information: This role offers a competitive Business Profit Plan and a competitive benefits package. Visit https://www.smithsdetection.com/careers/ for details.

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