Full-Time SaaS Systems Engineer

The SaaS Systems Engineer will be part of a team responsible for day-to-day operation of various SaaS delivery environments, as well as ongoing initiatives to ensure demonstrated levels of reliability, scalability, and quality of service.

Responsibilities include:

• Day-to-day monitoring of production service delivery environment to ensure optimal operation and SLA adherence.
• Identifying optimization opportunities and solving problems affecting service delivery across applications, shared services, middleware, and databases.
• Operating and maintaining systems for customer, application, and feature provisioning.
• Providing insight on trends requiring proactive action.
• Participating in software design and development to ensure operational efficiency.
• Software deployment and configuration management in QA and Production environments.
• Developing tools and utilities for the Operations organization.
• Providing level 2/3 support for customer issues.
• Maintaining and improving IT infrastructure (servers, laptops, networks, telecommunications).
• Delivering outstanding help desk support to employees.
• Managing vendors for hardware, software, and services.
• Identifying systems deficiencies and recommending solutions.
• Documenting forecasts, plans, and resolutions.
• Innovating, promoting, and driving adoption of tools, technologies, policies, and procedures for continuous improvement.

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