Full-Time Senior Manager, Technology Operations & Strategy

We are seeking a Senior Manager to lead our Technology Operations team. This role significantly influences our technology infrastructure and operations, and helps guide tech growth. It involves managing and executing our company's IT strategy, overseeing IT execution, IT Helpdesk, laptop management, Enterprise Collaboration tools and office AV equipment.

Reporting to the Director of Business Technology, this role leads the IT team to ensure smooth user support, secure and reliable infrastructure, and innovative collaboration methods for our hybrid workforce. This role is based in Oakland, California.

Impact:

• Supervise IT services (Helpdesk, AV, laptops, collaboration tools, large meetings/events).
• Lead IT operations professionals (system administrators, helpdesk, asset management, AV engineers).
• Formulate and enforce IT policies and best practices.
• Establish, track, and present IT performance metrics.
• Collaborate with various teams to align IT systems with business objectives.
• Oversee the IT portfolio and set priorities.
• Manage hardware, software, and related contracts.
• Collaborate with the security team to ensure IT system security.
• Drive continuous improvement in IT operations.
• Oversee the IT budget.
• Provide leadership, hiring, training, performance evaluation, and professional development for the IT team.

Who You Are:

• Proven experience in a senior IT management role.
• Strong leadership and team management skills.
• Deep understanding of IT infrastructure, system administration, and operations.
• Knowledge of IT systems, software, and hardware; troubleshooting and problem-solving skills.
• Strong understanding of IT compliance and security protocols.
• Strong collaboration, planning, and communication skills.
• Experience with vendor management, contracts, licenses, budget, asset management, and security.
• Ability to identify training needs and provide appropriate development opportunities.

Compensation & Benefits:

• Competitive salaries based on location (National, Premium, Premium Plus tiers).
• Annual bonuses.
• Health insurance options.
• Flexible time off.
• Retirement savings program.
• Equity and Employee Stock Purchase Program.
• Family-forming benefits, parental leave, therapy sessions, financial coaching, legal advice.
• Monthly stipend for remote work, and development dollars.

About Marqeta:

• Enabler of embedded finance.
• Powers well-known brands in the new economy.

Location-Specific Salary Range:

See position description for details.

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