Full-Time Lead Product Analyst

• Lead processes within the Software Delivery Lifecycle (SDLC)
• Engage in Product Area Agile events within multiple feature teams
• Focus on specific capabilities including Configuration, Monitoring and QA testing
• Collaborate with the engineering leader within the product area to develop a strategy and implement best practices for QA testing
• Develop as Subject Matter Expert in several technologies, business domains and monitoring applications supported by the Product Area
• Document and communicate translation of business requirements into technical specifications
• Guide and mentor team members to ensure accurate configuration based on business requirements
• Establish best practices and quality standards for configuration, monitoring, and QA testing across feature teams
• Develop complex test cases, procedures, and automated test scripts for feature implementation tasks
• Write and maintain documentation which could include descriptions of program development, logic, coding, testing, changes, and/or corrections
• Provide technical assistance in occasional on-call rotation after hours support and work with the team to troubleshoot and investigate system defects
• Using advanced query knowledge to guide and develop product area team members
• Assist research analytics and identify patterns to improve overall quality
• Lead discovery calls, refinements, designs, etc.
• Reduce bugs and defects by leading the adoption of Agile methodologies, championing quality best practices, and promoting Test-Driven Development
• Use AI tools to streamline workflows and improve decision-making

• 4+ years of experience in a business analyst role or Quality engineer role
• 3+ years of experience using MS SQL, SQL query language to write simple and complex queries
• 3+ years of experience in technical writing and/or software documentation
• 3+ years of experience with Microsoft Office programs
• 1+ years of experience leveraging AI tools in the software development lifecycle to improve quality and efficiency
• United states citizenship is required for this position

• Strong analytical and problem-solving skills
• Capability to work independently as well as on a team in both a lead and support role and prioritize work while meeting critical deadlines
• Experience working as a liaison between IT professionals and operational stakeholders

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