Full-Time Lead Technical Account Manager

• Team Leadership & Management: Lead, mentor, and grow a team of 3 Technical Account Managers. Define and monitor team KPIs. Conduct regular one-on-one meetings and performance reviews. Allocate team resources and prioritize key projects.
• Strategic Account Integrations: Act as the primary technical point of contact for strategic clients, guiding them through complex integrations. Participate in client calls, particularly with key French-speaking clients. Collaborate with internal teams to resolve technical challenges. Oversee the quality and technical expertise delivered throughout the client integration lifecycle.
• Process Optimization & Improvement: Analyze and enhance existing team processes, including support ticket management. Develop and maintain comprehensive documentation. Identify and implement new tools or automation opportunities.

• 5+ years of experience in a technical client-facing role.
• Proven experience in team management or a leadership role.
• Strong background in the AdTech industry, with deep knowledge of SSPs, DSPs, and the programmatic ecosystem.
• Fluency in both French and English is mandatory.
• A data-driven and analytical mindset.

• AdTech Expertise: Solid experience with the programmatic ecosystem (Prebid.js, OpenRTB, SSPs).
• Web Technologies: Excellent knowledge of HTML, CSS, JavaScript, and browser debugging tools.
• Web Performance: Understanding of Core Web Vitals and their impact on monetization.
• Consent Ecosystem: Familiarity with Consent Management Platforms (CMP) and standards like TCF v2.2+.
• A formal technical education or equivalent training.

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