Full-Time Lead UX Writer

Role: Lead UX Writer

Role Purpose: As the Lead UX Writer at 6sense, you will lead content design and strategy across all products in the 6sense portfolio. This is a hands-on leadership role that offers the opportunity to establish UX copywriting processes and practices from the ground up to make our products clear, engaging, and aligned with our brand voice. Working alongside a passionate team of Product Designers, UX Researchers, and Product Managers, your leadership will have a meaningful impact on our product usability.

Responsibilities & Accountabilities

• Manage and mentor a small team of 1-2 UX Writers who create, edit, and maintain UX copy across the product portfolio.
• Establish, communicate, and maintain UX content strategy to create a clear, compelling, and consistent voice and tone across all 6sense products.
• Update and maintain the UX Copywriting Style Guide that sets voice, tone, and general writing guidelines for the product portfolio.
• Write clear, compelling UX content—including microcopy, error messages, notifications, and longer-form in-product guidance—that engages users and helps
• them use our products more effectively.
• Implement collaborative processes that engage UX writing throughout the product development process.
• Establish an intake process that helps to enable prioritization and resource planning.
• Determine where existing UI text in the production environment needs to be polished and submit PRs in GitHub to directly suggest changes. 
• Help mentor Product Managers and Designers to plan and write more effective first-draft UX copy.

Performance Measurement

• User feedback from usability testing, surveys, reviews, etc.
• Results of regular content audits
• Stakeholder and team feedback

Educational and Experience Requirements

• Significant experience as a UX Writer, Content Strategist, Technical Writer or similar role for B2B software.
• Proven experience leading and mentoring other UX Writers.
• Strong portfolio showing examples of UX Writing and content strategy projects you’ve worked on.
• Experience collaborating with designers in Figma.
• Basic understanding of HTML/CSS and the ability to submit UI text changes using version control software (GitHub, GitLab, etc.).

Competencies and Behaviors

• Excellent writing, editing, and proofreading skills.
• Ability to work remote, collaborating with team members located in the US and India.
• Deep understanding of usability principles.
• Understanding of UX research and how it can apply to content strategy.
• Strong attention to detail and ability to set and meet timelines.