Full-Time Level 1 Helpdesk Engineer
Staff Domain Inc. is hiring a remote Full-Time Level 1 Helpdesk Engineer. The career level for this job opening is Entry Level and is accepting Australia, New Zealand based applicants remotely. Read complete job description before applying.
Staff Domain Inc.
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Job Details
We are looking for a dedicated L1 Helpdesk Engineer to join our support team, focusing exclusively on one of our key clients in the retail industry. In this role, you’ll deliver responsive, high-quality technical support to end users by resolving hardware, software, and networking issues in a timely and professional manner.
Key Responsibilities:
- Provide first-level support to users via phone, email, or chat.
- Diagnose and troubleshoot issues related to desktops, applications, POS systems, and network connectivity.
- Document issues, troubleshooting steps, and resolutions accurately in the ticketing system.
- Escalate unresolved or complex technical problems to senior engineers.
- Collaborate with internal IT teams and the client's teams.
- Analyze trends in support requests to recommend areas for system/process improvements.
Qualifications:
- Minimum 3 years of experience in a helpdesk, IT support, or service desk role.
- Strong proficiency in tools such as ServiceNow, Zendesk, or similar ticketing systems.
- Excellent communication and interpersonal skills.
- Hands-on experience resolving hardware/software issues in a retail setting is a plus.
- Strong analytical and multitasking abilities.