Full-Time Level 1 Support Engineer

• Provide first-level technical support for Dynamics 365 Sales (CRM) applications, including Sales, Marketing, Portal, and Power Automate modules
• Act as the voice and face of Centauri when interacting with support clients, demonstrating excellent alignment to Centauri values
• Respond to and resolve user issues related to CRM functionality, data entry, workflows, and integrations
• Log, manage, and update support tickets using a ticketing system
• Escalate complex issues to Level 2/3 support or consulting teams
• Assist with user onboarding, access provisioning, and basic configuration tasks
• Document solutions, troubleshooting steps, and FAQs in a knowledge base
• Collaborate with internal teams to identify recurring issues and suggest improvements

• 3+ years of experience in IT support or helpdesk roles, supporting Dynamics 365 and/or Power Platform
• Good understanding of Dynamics 365 Sales modules and Power Platform (Power Apps, Power Automate)
• Excellent verbal and written communication skills
• Ability to proactively troubleshoot and resolve customer issues with clear communication
• Familiarity with Microsoft 365 tools (Outlook, Teams, SharePoint)
• Experience with ticketing systems and remote support tools

• Essential: Dynamics 365 Sales, Power Platform, Microsoft 365 Suite
• Preferred: Power BI

• Strong communication and customer service skills
• Excellent attention to detail
• User-focused approach with excellent customer service delivery
• Ability to multitask and manage time effectively
• Strong problem-solving and troubleshooting abilities
• Eagerness to learn and grow in a technical support environment

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