Full-Time Level 2 Support Engineer
Astucemedia is hiring a remote Full-Time Level 2 Support Engineer. The career level for this job opening is Experienced and is accepting Montreal, Canada based applicants remotely. Read complete job description before applying.
Astucemedia
Job Title
Level 2 Support Engineer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Montreal, Canada
Share
Job Details
- Own L2 escalations; reproduce/isolate/fix issues across services, APIs, data pipelines.
- Investigate ingest/ETL failures, schema drift, throttling; run safe replays/backfills.
- Analyze logs/traces/DB metrics; apply targeted config changes/workarounds.
- Support releases (staging checks, smoke tests, rollbacks).
- Write/update runbooks & KBs; tune alerts/dashboards; contribute to RCAs.
- Communicate clearly with customers; join bridge calls when needed.
Requirements:
- 3–5 years L2/SRE/DevOps for enterprise SaaS or real-time systems.
- Strong debugging (APIs/logs/traces/DB); solid OS/network basics.
- SQL fluency; comfort with queues/schedulers and reading .NET stacks.
- Clear written/spoken customer comms.
Nice to have:
- Broadcast/newsroom experience; scripting (PowerShell/Python/Bash); AWS Associate
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Level 2 Support Engineer at Astucemedia is
7th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Montreal, Canada
] applicants. .
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