Full-Time Level II Technical Support (residential HVAC)
Bosch-HomeComfort is hiring a remote Full-Time Level II Technical Support (residential HVAC). The career level for this job opening is Experienced and is accepting Wichita, KS based applicants remotely. Read complete job description before applying.
Bosch-HomeComfort
Job Title
Level II Technical Support (residential HVAC)
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Wichita, KS
Share
Job Details
What you will do:
As a Level II technical support within our Ducted Systems business, you will work with independent distributors and factory branches focused on Residential products, equipment, applications, and customer satisfaction.
This role is a key line of support for our customers and will be involved with the distributor, dealer and warranty personnel to provide that support.
You will also have a full understanding of our products, the distribution channel partnership, and our business goals and strategies.
Delivers and documents technical support solution on issues and escalates as necessary.
Provides solutions to diverse technical problems and applications relating to digital control and building automation systems.
Manages customer complaints and inquiries.
What we look for:
Required
Minimum High school diploma or GED and relevant technical experience
Minimum 5 years in field service, sales, product engineering and/or related role.
Minimum of 5 years experience in a training role related to HVAC.
Minimum of 5 years experience in equipment selection and application, installation requirements, service and troubleshooting processes
Demonstrated ability to communicate effectively across all levels of the organization, including presenting to groups and facilitating cross-functional discussions.
Demonstrated ability with problem resolution skills, customer relationship management, meeting facilitation and management.
Preferred
Knowledge and experience with SAP, Salesforce and SAAS systems
Experience implementing new technologies supporting technical services e.g. virtual support, instant messaging, training programs.
Minimum experience of 5 years in technical services or call center software implementation roles.
Strong and well-rounded business knowledge should include understanding of engineering, manufacturing, distribution channels, quality, financial, and information technology concepts
Support key KPI tracking and improvement of Technical Services contact center activity.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Level II Technical Support (residential HVAC) at Bosch-HomeComfort is
6th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Wichita, KS
] applicants. .
Related Jobs You May Like
First Level IT Support (Remote)
Belgium
1 day ago
Customer Service
ITIL
O365
EVERIENCE
Full-Time
Entry Level
Technical Support - Informatics Software Specialist Level 1
Falmouth, ME
2 days ago
Case Management
Customer Communication
Software Applications Support
LGC Group
Full-Time
Entry Level
Technical Support Representative, Triage (Remote)
Mexico City, Mexico
2 days ago
Communication
Customer Support
Operating Systems
Turnitin, LLC
Full-Time
Experienced
Application Support Engineer II
Chicago, IL
2 days ago
Communication Skills
MongoDB
MySQL
Flywire
Full-Time
Experienced
YEAR $77000 - $92000
Field Service Technician
Dallas, TX
2 days ago
Customer Engagement
Equipment Maintenance
Field Service
Avery Dennison
Full-Time
Experienced
YEAR $60675 - $80900
Microsoft Training Professional
Houston, TX
2 days ago
Communication Skills
Instructional Design
Microsoft 365
Sutherland
Full-Time
Experienced
Technical Support - Informatics Software Specialist Level 1
Falmouth, ME
3 days ago
Case Management
Customer Communication
Software Applications
LGC Group
Full-Time
Entry Level
L1 IT Customer Support French & English
Timișoara, Romania
3 days ago
Communication Skills
Customer Service
English Language
EVERIENCE
Full-Time
Entry Level
Salesforce Support Engineer N2
Rabat, Bahamas
3 days ago
Incident Management
Jira/ServiceNow
Linux
SQLI
Full-Time
Experienced
Ingénieur Poste de travail H/F
Levallois-Perret, France
4 days ago
Active Directory
Agile/Scrum
Intune Autopilot
Devoteam
Full-Time
Experienced
Techline Analyst (Bilingual English/Japanese)
New York, New York
4 days ago
Customer Service
IT Support
Mac OSX
NBCUniversal
Full-Time
Entry Level
YEAR $62000 - $72000
POS Implementation Consultant
Munich, Germany
5 days ago
Customer Training
Hospitality Solutions
Implementation
Shiji Group
Full-Time
Experienced