Full-Time M365 IT Administrator
PSI CRO is hiring a remote Full-Time M365 IT Administrator. The career level for this job opening is Experienced and is accepting Mexico City, Mexico based applicants remotely. Read complete job description before applying.
PSI CRO
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We’re hiring a M365 IT Administrator to help manage, maintain, and enhance our Microsoft 365 ecosystem—including Exchange Online, SharePoint Online, Teams, OneDrive, Intune, Power Platform, and Microsoft Security & Compliance solutions.You’ll play a key role in ensuring our environment is not only scalable and productive but also aligned with industry-specific compliance requirements.
What You’ll Do:
- Administer Microsoft 365 workloads including Exchange Online, SharePoint, Teams, OneDrive, and Intune.
- Support a globally distributed environment with a focus on users across the AMER region.
- Ensure the Microsoft 365 environment remains secure and compliant with internal policies and regulatory frameworks.
- Troubleshoot and resolve escalated technical issues (Level 2/3 support—not end-user helpdesk).
- Work closely with global IT teams managing Entra ID / Azure AD, infrastructure, and identity lifecycle.
- Contribute to automation and process improvement using Power Platform (Power Automate, Power Apps).
- Maintain documentation on policies, configurations, and support processes.
- Stay up to date on the latest Microsoft 365 features and assess potential benefits for the organization.
- Participate in internal IT projects related to M365 modernization and compliance.
What are we looking for?
- Fluent in Spanish and English (Portuguese is a strong plus)
- Based in South or Central America, able to work 100% remotely
- Logical, analytical, and always ready to learn something new!
- Comfortable working independently and as part of a global team
- 1–5+ years of experience in Microsoft 365 administration (but we’re open to ambitious early-career professionals, too)
- Good communication skills and a customer-service mindset
Nice to Have:
- Experience with Microsoft Fabric and Power BI
- Microsoft Defender, Entra Conditional Access, and Compliance tools
- SharePoint site architecture and permissions management
- Azure AD / Entra ID and identity governance
- Device management through Intune
- Familiarity with Part 11, EMA, and GxP compliance requirements