Full-Time Mac Support Technician
Ashburn Consulting is hiring a remote Full-Time Mac Support Technician. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
Ashburn Consulting
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Company Description: Ashburn Consulting specializes in network and security solutions for government and business clients.
Job Description: This technician will offer onsite, email, and chat support for MacOS and iOS devices. Troubleshooting, system configuration, and end-user support are provided for both Mac and Windows systems.
Responsibilities:
- Provide onsite, email, and chat support for Mac and Windows systems and applications.
- Configure, image, support, and troubleshoot Apple MacOS, Apple iOS, and Microsoft Windows operating systems.
- Troubleshoot requests remotely (phone, email, remote technologies).
- Support Microsoft Outlook, Word, Excel, PowerPoint, Teams, OneDrive for Mac and Windows (Office 365).
Qualifications:
- 3+ years of MacOS experience (version 10.10 to current) and iOS 11.x.x to current.
- 3+ years troubleshooting end-user hardware, peripherals, operating systems, software applications, and network connectivity.
- Demonstrated Mac proficiency and JAMF experience.
- Broad knowledge of technology hardware, software, concepts, and service.
- Thorough knowledge of peripherals (printers, monitors), hardware/software in an enterprise environment.
- Knowledge of iPhone model 13 or higher.