Full-Time Major Incident & Problem Manager

What You’ll Be Doing:

• Own and manage major incidents and problem records end-to-end.
• Drive root cause analysis and implement long-term preventative measures.
• Collaborate with global stakeholders to maintain world-class incident response.
• Deliver improvements to tooling, processes, and training materials.
• Analyze incident data to spot trends, themes, and emerging risks.
• Lead post-incident reviews and regulatory reporting where required.
• Automate processes to enhance user experience and reduce resolution time.
• Champion best practices in ITIL, Agile, and operational excellence.

What You Bring to the Table:

• Proven track record managing high-severity incidents in complex environments.
• Experience within the betting & gambling industry.
• Strong knowledge of ITIL processes (Foundation or Manager Certificate desirable).
• Experience in global, multi-platform technology organizations.
• Excellent communication and stakeholder management skills – from engineers to executives.
• Cool-headed crisis manager with strong analytical and problem-solving abilities.
• Experience managing vendor relationships and third-party incident resolution.
• Understanding of Agile methodology and regulatory reporting.
• Experience in the online gambling industry is a bonus – but not essential.

What is the last date for applying to the job?

Which countries are accepted for this remote job?