Full-Time Manager - Customer Advocacy

Join the fast-paced world of liquor retail and partner with iconic brands like BWS & Dan Murphy’s! As the Manager - Customer Advocacy, you will join our Customer Advocacy and Insights team, partnering with numerous stakeholders across the business within functions like Merchandise, Operations, Store Formats and eCommerce.

You will support the Senior Manager of Customer Advocacy by facilitating and delivering the analysis, synthesis, and distribution of actionable insights.

Here is a taster of what you can expect in this role:

• Collaborate with the Senior Manager to define clear objectives for customer requests.
• Establish structured problem statements and triage requests to the appropriate insight team, to ensure insights analysis aligns with business needs.
• Lead the refinement of briefs that guide Customer Analytics squads in addressing business needs through customer insights analysis.
• In partnership with other Insight teams, responsible for deepening the holistic understanding of our Group customer through leading the regular reporting (monthly and quarterly) of market and customer performance.
• Analyse and triangulate data from various sources, quantitative and qualitative, preparing comprehensive reports that translate complex data into understandable and actionable insights for stakeholders.
• Leverage data visualisation tools to present insights in a clear and impactful manner, forming a single source of truth to inform business decisions.
• Circulate synthesised insights across functions, ensure that insights are accessible and utilised by different teams to enable data-driven decision-making.
• Drive and implement feedback mechanisms post-delivery of insights to evaluate the effectiveness and usability of the analysis.
• Assist in the delivery of the Group Customer Strategy, ensure the approach is embedded and leveraged by brand and central marketing teams
• Lead partnership with group and brand marketing community to unlock opportunities to amplify the customer further and drive customer centricity through bringing the customer to life.
• Foster a culture of continual improvement within the team by upskilling the team in terms of strategic thinking, business acumen and leading and influencing
• Drive customer first culture across brands and Group, playing a leadership role to represent customer with Brand Leadership teams.
• Role models Endeavour Values and Ways of Working

Now let’s talk about you:

• Proven experience (7+ years) in consumer insights, segmentation and strategic planning.
• Proficiency in data visualisation tools, as well as excellent synthesis, presentation and data storytelling skills.
• Excellent critical thinking, problem-solving skills and ability to define clear, structured problem statements.
• Familiarity with customer and category insights methodologies.
• Strong communication and collaboration skills to lead and work effectively with cross-functional teams.
• Strong interpersonal and influencing skills, able to demonstrate deep subject matter expertise with senior leaders.
• Have the ability to translate consumer research findings into actionable insights that can be understood by the business and utilised to guide business decisions.
• Tertiary qualification, preferably in marketing, strategy or business.

What is the last date for applying to the job?

Which countries are accepted for this remote job?