Full-Time Manager, Information Technology (IT)

Position Overview

We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations. This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.

Key Responsibilities

• Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.
• Oversee the design, implementation, and maintenance of enterprise IT infrastructure.
• Ensure enterprise-wide compliance with cybersecurity best practices.
• Collaborate with engineering and operations teams to support telecom-specific systems.
• Hire, mentor, and manage a high-performing IT support and infrastructure team.

Technical Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
• 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role.
• Expertise in managing Windows Server, Linux, Active Directory, and Group Policies.
• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.).

Preferred Experience

• Prior experience in a telecom or managed services provider (MSP) environment.
• Familiarity with carrier-grade hardware/software tools.
• Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.

Soft Skills & Other Requirements

• Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.
• Strong problem-solving abilities with a customer-first mindset.
• Willingness to be on-call or provide support outside of business hours when needed.
• Ability to thrive in a dynamic, high-growth, and highly technical environment.

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