Full-Time Manager, Information Technology (IT) - El Salvador (Remote)
AireSpring is hiring a remote Full-Time Manager, Information Technology (IT) - El Salvador (Remote). The career level for this job opening is Manager and is accepting San Salvador, El Salvador based applicants remotely. Read complete job description before applying.
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We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations. This individual will oversee internal IT support (Helpdesk), corporate infrastructure, endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.
This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.
Key Responsibilities- IT Operations & Helpdesk Leadership: Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues.
- Infrastructure & Systems Management: Oversee the design, implementation, and maintenance of enterprise IT infrastructure.
- Security & Compliance: Ensure enterprise-wide compliance with cybersecurity best practices.
- Telecom IT Environment Support: Collaborate with engineering and operations teams to support telecom-specific systems.
- Team & Vendor Management: Hire, mentor, and manage a high-performing IT support and infrastructure team.
- Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
- 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role.
- Expertise in managing Windows Server, Linux, Active Directory, and Group Policies.
- Prior experience in a telecom or managed services provider (MSP) environment.
- Familiarity with carrier-grade hardware/software tools.
- Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.
- Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.
- Strong problem-solving abilities with a customer-first mindset.
- Willingness to be on-call or provide support outside of business hours when needed.
- Ability to thrive in a dynamic, high-growth, and highly technical environment.
You must live in El Salvador or in other LATAM countries outside of the US.