Full-Time Manager IT - Support

Responsibilities

• Production Support - Provides direction and oversight to digital banking applications. Assigns project tasks, drives schedules, coordinates releases, and conveys results or updates to the appropriate parties. Provides first line communication and direction for production incidents. Develops and utilizes methods of tracking system performance.
• Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Ensures bank needs are met through prioritization and resource allocation. Supports budget forecasting, capital planning and invoicing.
• Business Support - Directs programming, business analysis, or testing activities, including the determination of scope, time and cost estimates, and system impact within user requests. Facilitates system modifications within existing system architecture and assists with architectural changes as necessary. Elicits and refines business technology roadmaps, including setting priority and understanding cross team impacts.
• Technical Expertise - Serves as a technical expert and strategic leader to senior management, associates, and business units. Ensures that team activities comply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance.

Qualifications

Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering.

Preferred Qualifications:

• Previous leadership for technical implementation,
• Knowledge of Standard Development Life Cycles (like Waterfall or Agile),
• Knowledge of system and data design
• Experience leading a high-volume help desk and/or Application Support Team
• Knowledge of Monitor Tools
• Ability to manage and coach both people and processes.
• Experience in a ticketing and incident management environment.