Full-Time Maritime Field Service Technician I - New York

• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Order, install, and return parts and manages repair parts cycle time
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings
• Possesses basic technical knowledge on the company’s Trace and X-Ray technologies.
• Exercises every available measure to control and minimize costs.
• Travel, overtime and work hours other than Monday-Friday may be required.
• Maintains clear and concise business communication, both oral and written

Education/Training: Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). Computer literacy; competency in use of all programs within MS Office Suite.

Experience: Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Skills:

• Excellent communications skills
• Strong orientation for customer focus and teamwork
• Must be responsive to all customer issues at all times
• Must be willing & able to travel at short notice

Must be able to lift/carry 80 lbs. Must be able to push/pull 200 lbs.

Work Environment: Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.

HIRING SALARY RANGE: $46,080 - $92,520 per year.

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