Full-Time Medical Information Officer

Core responsibilities:

• Take responsibility for handling complex medical information enquiries via calls and emails including second line responses for more complex enquiries where a literature search is required
• Provide responses to medical enquiries from external customers including healthcare professionals and patients as well as pharmaceutical clients’ internal departments
• Accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints in a clear and concise manner within required timeframes
• Participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
• Responsible for the quality check process for the MI team
• Manage day-to-day project-related expectations based on agreed scope of work with client, provide project management support/training to junior staff and provide regular updates regarding project status to management

Requirements:

• Degree in Health Sciences
• Extensive experience in medical information, ideally from a service provider
• English - advanced (spoken, written)

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