Full-Time Medical Information Specialist
EVERSANA is hiring a remote Full-Time Medical Information Specialist. The career level for this job opening is Experienced and is accepting San Diego, CA based applicants remotely. Read complete job description before applying.
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THE POSITION: Medical Information Specialist in a customer-facing function, supporting the safe and effective use of products by providing timely, scientifically balanced, evidence-based information.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Respond to medical information inquiries from healthcare professionals, consumers, and payers.
- Utilize medical information skills to identify, research, and critically evaluate medical literature.
- Utilize writing skills for adverse event and product complaint narrative during intake and medical inquiry custom responses.
- Handle requests across multiple channels (phone, email, CRM, chat, etc.).
- Identify adverse events and product complaints and perform intake to generate reports.
- Coordinate processes for responding to product quality-related complaints.
- Maintain product, therapeutic area, and client specific requirements knowledge.
- Ensure good documentation, high quality, and excellent customer service.
- Medical writing and content development for FAQs, SRDs, and CRDs.
- Staffing at scientific medical affairs booths.
- On-call responsibilities as assigned.
- Miscellaneous projects such as market research, process improvements, and field team support.
EXPECTATIONS OF THE JOB:
- Maintain and improve customer services.
- Able to work full time and be flexible with work scheduling.
- Travel up to 10%.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
Education: Advanced healthcare degree (PharmD or higher preferred).
Experience: Strong clinical background and excellent verbal/written communication skills.
PREFERRED QUALIFICATIONS:
Licensure: Pharmacist license.
Experience: Contact Center and Pharmaceutical industry environment experience.
Technology: Proficiency in telephony, Medical Information database, Microsoft Office, and video conference platforms.
Knowledge: Therapeutic expertise, ability to critically evaluate medical literature, knowledge of Medical Information contact center systems and processes.