Full-Time Medical Information Specialist (US Hours)

THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing.

The role is home office based (full-time position), ideally located in Poland, Ireland, Spain, Portugal, the UK, and the job holder must be legally eligible to work in the European Union or in the UK.

Please note: Candidates must be committed to working US business hour shifts - 9 hours between 2:00 PM and 2:00 AM CET, Monday to Friday.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Translation of English documents into the target language or vice-versa.
• Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
• Disseminate drug information either verbally or by written correspondence.
• Identify adverse events and product complaints during interactions with customers.
• Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
• Coordinate processes necessary for responding to quality-related complaints.
• Utilise drug information skills to critically evaluate medical literature.
• Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
• Medical Writing
• On-call responsibilities on an as assigned basis.
• All other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Education: Pharmacy degree is a must
• Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
• Language: Mother tongue fluency in English is a must. Any European Language fluency of C1 or C2 (Common European Framework) should ideally be met.
• Strong translation skills.

PREFERRED QUALIFICATIONS:

• Education: MPharma, PharmaD
• Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
• Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Window applications.
• Positive Attitude and Energy: Exhibits an upbeat attitude and a genuine interest in others.
• Communication Skills: Possesses the ability to develop and articulate ideas and information.

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