Full-Time Modern Workplace Support Engineer

Modern Workplace Support Engineer, part of End Users Computing services, reports to the IT Support Manager.

Manages multiple areas of focus within the IT department, including End User Computing (EUC) and L2/L3 Service Support.

Actively supports users by resolving tickets, managing, optimizing, and keeping EUC applications/systems operational.

Develops work instructions and ensures correct standard processes aligned with business and stakeholders.

Participates in local and global IT projects (CET hours).

May require shift work and standby.

Responsibilities include:

• Process and solve incidents/service requests promptly and effectively.
• Prepare and execute changes/configuration management on IT systems.
• Perform daily management activities.
• Collaborate with internal departments (e.g., infrastructure Shared Service Center) and external vendors.
• Maintain EUC environment (e.g., Office 365, Intune, Windows OS, application packaging, Active Directory).
• Contribute to user satisfaction.
• Communicate effectively with end-users.

Qualifications:

• ICT-related Bachelor's degree.
• Strong Microsoft technologies knowledge (MS Office, Intune, Azure Active Directory, Windows OS, hardware settings, networking).
• 3-4 years experience in L2/L3 support.
• Microsoft Certificates preferred.
• Knowledge of L2/L3 Workplace processes.
• PowerShell proficiency.
• Excellent oral and written communication, and service orientation.
• Strong English skills.
• Ability to work independently using Unit4 policies.

Benefits:

• Opportunity to develop in a leading global software firm.
• Freedom and autonomy to succeed.
• Competitive salary.
• Challenging international environment.
• Colleagues who are passionate about learning and growth.
• Investment in personal and professional growth.
• Unlimited vacation policy.
• Social events, solidarity causes, sports activities, and a Business Women Network.

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