Full-Time MSP Automation Engineer

We are seeking a highly motivated and detail-oriented MSP Automation Engineer to join our team. This role is critical to driving operational and service efficiency. Leveraging data and cutting-edge tools, you will design, build, and maintain Robotic Process Automation (RPA) workflows.

Key Responsibilities:

1. Design, build, test, and deploy RPA workflows using platforms like Power Automate and Rewst.
2. Maintain and optimize automation solutions for stability, efficiency, and scalability.
3. Develop reusable functions and libraries to streamline workflow creation.
4. Analyze business processes and use data to identify automation opportunities.
5. Collaborate with stakeholders to gather requirements and define project objectives.
6. Document standard operating procedures (SOPs) for automated processes.
7. Integrate automation workflows with MSP tools and platforms.
8. Troubleshoot and resolve integration issues.
9. Ensure compliance with data integrity, security, and privacy standards.
10. Conduct rigorous testing to identify and resolve bugs.
11. Monitor workflows and proactively address potential issues.
12. Perform regular updates to keep automations effective.
13. Help define the overall automation strategy.
14. Partner with internal teams to identify automation opportunities.
15. Communicate program status, value delivered, and next steps to stakeholders.
16. Provide training and support to users interacting with automation workflows.
17. Stay updated on the latest automation trends and best practices.

What Success Looks Like:

• Reduction in manual workload through automation.
• Improved ticket resolution times and reduced human error.
• Strong cross-functional collaboration.
• Growing catalog of documented, reliable automation workflows.

Qualifications & Skills:

• 2+ years of experience in RPA development.
• Experience in an MSP or IT services environment is highly desirable.
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
• Proficiency with RPA tools like Power Automate and Rewst.
• Strong understanding of scripting languages (PowerShell, Python, JavaScript).
• Familiarity with Rest APIs, webhooks, and integration protocols.
• Proficient in data visualization and reporting tools (e.g., Power BI).
• Exceptional problem-solving, communication and critical thinking skills.
• Adaptability and a proactive approach to learning.
• Legally authorized to work in the U.S.

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