Full-Time NetApp Technical Support Engineer Lvl 1

Sutherland is seeking a Technical Support Engineer to provide entry-level technical support.

Responsibilities:

• Diagnosing, reproducing, and fixing software and hardware issues related to NetApp hardware.
• Troubleshooting protocols on NetApp hardware to assist customers.
• Resolving customer problems via phone, web, or AutoSupport.
• Researching customer issues, providing recommendations and action plans.
• Escalating complex cases to senior engineers.
• Leveraging internal expertise, knowledge base, and tools for solutions.
• Creating knowledge base articles.
• Participating in technical communication within the team.
• Gaining knowledge and expertise through hands-on experience, self-study and learning environments.
• Initial focus on learning NetApp's OnTap operating system and troubleshooting NetApp hardware.
• Potential to work on Top Enterprise Accounts and Support Edge Premium cases.

Requirements:

• Strong written and verbal communication skills in English (B2 or higher).
• Good interpersonal and customer service skills.
• Ability to learn new technologies and apply them in customer interactions.
• Proficiency in following standard research and troubleshooting processes.
• Basic understanding of:
• Storage (NAS/SAN)
• Networking (TCP/IP)
• Hardware/RAID
• Operating Systems (Windows/Unix)
• Data Protection (Backup and recovery)

What is the last date for applying to the job?

Which countries are accepted for this remote job?