Full-Time Network Operations Center Engineer

• Respond to incidents, troubleshoot issues, and monitor systems.
• Collaborate closely with teammates and providing timely updates to stakeholders.

• Join a global IT team and gain international company experience.
• Enjoy the flexibility of 8-hour shifts.
• Work hands-on with modern monitoring and alerting tools and cloud platforms.
• Build your skills in a 24/7 operational support environment.

• 2+ years of experience in IT support and incident management.
• Hands-on experience troubleshooting hardware, operating systems, networks, and web applications.
• Solid Linux and Windows administration skills.
• Experience with monitoring, alerting, and observability tools (LogicMonitor, Datadog).
• Familiar with cloud platforms (AWS, Azure).
• Understanding of web application architecture and servers (Apache, NGINX, IIS).
• Basic knowledge of networking concepts (DNS, TCP/IP, HTTP, SSL, routing, firewalls).
• Intermediate+ English level (verbal and written).
• Excellent communication, collaboration, and documentation skills.
• Flexibility and adaptability in a 24/7 support environment.
• Analytical mindset and logical approach to troubleshooting.

• Provide technical support for client applications.
• Investigate and resolve issues in Windows and Linux environments.
• Monitor system health and performance using DataDog and LogicMonitor.
• Configure and maintain DataDog monitors, dashboards, and alerts.
• Share timely and clear updates to teammates, stakeholders, and clients on incidents and resolutions.

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