Full-Time Network Solutions Engineer

U.S. BASED CANDIDATES ONLY

About SafelyYou

SafelyYou is a mission-driven company that raised $60m in 2021 through series A and series B financing and is now rapidly scaling. Our company spun out of the UC Berkeley AI Research Lab and develops artificial intelligence to support care for those with Alzheimer’s disease, Dementia, and other cognitive impairments.

Your Role at SafelyYou

We are a start-up seeking an experienced and execution-focused Network Solutions Engineer who is committed to making a positive impact on people living with Alzheimer’s and Dementia. In this role, you'll support our solutions and how they are successfully deployed at our customer facilities.

Your activities will span from supporting sales demos, evaluating network assessments, new installations to troubleshooting, diagnosis, and responding to support cases. As the liaison with our customers, your communication skills and professionalism will be critical.

In this role, you will:

1. Pre-sale support: Support sales demos or inquires with customer IT management to answer any questions related to implementation and network infrastructure requirements to support SafelyYou services
2. Own WIFI network assessment process, requirements, and vendor expectations for assessment delivery and remediation quotes
3. Installation and service enablement: Develop network remediation processes with vendor and customer IT to ensure quality outcomes and timely execution. Own network remediation plans and implementations with vendors. Ensure quality installation and post implementation validation is met. Support the installation and configuration of our on-premises equipment within our customer’s facilities and environments
4. Support the configuration and activation of our on-premises equipment
5. Support the configuration of our “out of band” access infrastructure
6. Help with the installation of our sensors
7. Guarantee that all installations are fully tested end-to-end and ready for production
8. Support: Act as primary lead for network related cases Develop playbooks for troubleshooting to enable Tier 1 and Tier 2 to support Evaluate current playbooks and systems for process improvement opportunities Work with Engineering to develop tools to monitor and support implementations and service availability Support the on-call rotation for critical issues when Tier 1 is unable to recover critical services for our customers. Use our SLAs as guidelines to improve our support processes and response Give the customer the best experience throughout the process in both written and verbal communications Participate in creating SOPs, knowledge-base articles, and cross-training other team members to support the entire service experience.

Required Skills: Provide professional interaction with the customer in both written and verbal communication LAN and WLAN network architecture, advanced knowledge of DHCP, VLAN, static routing, and IP addressing Hands-on experience with WiFi site surveys and RF analysis processes and reports to ensure optimal coverage, reliability, and capacity Hands-on experience integrating with customer’s network security and compliance technology across different platforms and vendors Advanced Linux System management, including NVIDIA GPU, network interface configuration, and troubleshooting Working knowledge of SSM, Docker, and Grafana, ability to assess a system's health and diagnose issues using reporting and common CLIKnows how to communicate to both technical and non-technical audiences with a high degree of professionalism Apply system management and hardware installation skills to troubleshoot, diagnose, and resolve issues in a timely manner Leverage Linux skills and attention to detail to ensure a perfect network deployment process every time Maintain service uptime SLA and interfacing with customers Identify metrics to increase quality of services to maintain SLAs Interact with customers and vendors with community onboarding and ongoing customer support Drive discipline in documenting evolving processes that require adaptability and nimbleness Perform on-call rotation support Collaborate with other teams to drive new processes that scale customer support that elevates the customer experience and service stability

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