Contractor NG911 - Project Manager

• Lead implementation of critical 911 projects including ESInet, Legacy 911 (CAMA), Text-to-911 services, and supported call handling and peripherals
• Own, manage, and report on all 911 project implementations, ensuring completion on time, within scope, and budget
• Serve as the Single Point of Contact (SPOC) for the PSAP customer, managing expectations and building positive relationships
• Coordinate with internal and external stakeholders to facilitate successful project execution
• Lead project activities including identification, prioritization, status reporting, task delegation, and management
• Establish and lead stakeholder status calls, maintaining clear and effective communication throughout the project lifecycle
• Develop and maintain essential project documentation including project plans and status reports
• Execute risk management strategies to minimize delays and prepare for escalations
• Manage migration from current platforms to ESInet, coordinating with technical teams
• Stay informed on NENA industry standards and best practices and apply them to project planning and execution
• Manage 911-focused projects involving call handling, mapping, network deployments, and upgrades
• Determine resource requirements and manage project schedules and team responsibilities
• Create and maintain project status reports, risks, and issues logs
• Lead diverse project teams and coordinate with third-party contractors and vendors

• Working knowledge or understanding of PSAP operations
• NENA ENP Certification and PMP Certification preferred
• Familiarity with project management frameworks and best practices
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint)
• Exceptional oral and written communication skills and ability to multitask in a fast-paced environment
• Bachelors or Masters

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