Full-Time Operations Lead

MoCaFi is seeking a dynamic and results-driven Operations Lead to optimize payment operations and ensure seamless service delivery. This role enhances operational efficiency, drives process improvements, and supports financial inclusion initiatives.

Key Responsibilities:

• Card Management: handle all card shipment requests, including bulk shipments, ensure replacement cards are shipped, maintain cardholder information, update funding schedules, manage card distribution logs.
• Payment Processing & Reconciliation: manage payment processing tasks (ERAP, ACH, bill pay), reconcile funding balances, maintain merchant tables, scrub client files, manage IRC accounts, and report.
• Process Improvements: identify and implement process improvements for operational performance and cost reduction.
• Vendor Management: manage relationships with key vendors and partners to ensure service level agreements are met.
• Compliance: monitor and ensure compliance with relevant regulations, send annual privacy and error resolution notices, and manage the escheatment process.
• Reporting & Analysis: analyze operational data and generate reports for performance tracking.
• UAT & Documentation: perform User Acceptance Testing (UAT) to ensure applications meet requirements, and develop and maintain operational documentation.
• Cross-functional Collaboration: collaborate with cross-functional teams for issue resolution and new initiative support.
• Strategic Planning: participate in strategic planning and contribute to operational goals.
• Implementation Support: support the implementation of new payment technologies.

Qualifications:

• Bachelor's degree or 4+ years' experience in the payments industry.
• 5+ years' experience in payments or consumer lending.
• Expert in Excel/Google Sheets.
• Fintech company and bank experience preferred.
• Strong communication, interpersonal, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Additional Notes:

• U.S. citizenship or Lawful Permanent Residency required for Federal contract.

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