Full-Time Operations Supervisor

We are looking for a talented individual to join our team as an Operations Supervisor. The Operations Supervisor – Analysis & Program Processing leads a hybrid team of analysts and application processors supporting CLEAResult’s commercial energy efficiency programs. This role ensures that all processing workflows are executed efficiently and accurately, while also driving data analysis efforts that support program performance tracking, reporting, and decision-making. The ideal candidate will bring a strong balance of technical, analytical, and people management skills.

For this opportunity, you’re a great fit if you can:

• Supervise and coach a team composed of analysts and processing staff
• Design, document, and optimize operational workflows for application processing, ensuring clarity, compliance, and efficiency
• Oversee daily processing tasks to ensure timely review of applications and adherence to quality and contractual standards
• Lead the team’s analysis function: track key performance indicators, generate insights, and support reporting needs for internal and external stakeholders
• Collaborate with Engineering, Account Management, and other cross-functional teams to resolve complex application or data issues
• Provide performance feedback, monitor team productivity, and support professional development of staff
• Coordinate with the Operations Manager on resource planning, performance trends, and improvement initiatives
• Create training materials and SOPs to support consistent and scalable operations
• Champion process improvement through automation, analytics, and thoughtful workflow redesign
• Oversee Client Reporting
• Present Data Analysis to Client

Qualifications:

• 5-8 years’ experience
• Bachelor’s degree preferred - Data Analytics, Environmental Science, Energy, or a related field, or equivalent work experience

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