Full-Time Operations Technician

• Monitoring and maintaining the Brightspeed transport network.
• Opening trouble tickets and coordinating repairs with field operations and tech support.
• Applying equipment-specific maintenance procedures and assisting in equipment restoration.
• Leading equipment and facility repairs.
• Understanding Optical/DWDM transport network topology and digital loop carrier (DLC).
• Making critical maintenance decisions based on network status.
• Analyzing network events and prioritizing critical issues to maintain network reliability.
• Following MOPs, anticipating problems, and taking proactive corrective action.
• Researching technical issues through vendor documentation.
• Working with minimal supervision in a 24x7 NOC environment.
• Communicating effectively with peers, other centers, off-net providers, and customers.
• Maintaining excellent acknowledgement and response time to alarms and customer calls.
• Providing high-quality documentation of network failures and maintenance activity.
• Establishing factual data for management and vendors to understand problems and prevent recurrence.
• Verifying network subsystem operation through system performance data analysis.
• Proposing and implementing solutions to identified problems.
• Working with vendors to resolve problems.
• Analyzing, diagnosing, sectionalizing, isolating, and resolving trouble situations.
• Managing and correlating multiple trouble reports.
• Communicating with internal customers in repair situations.
• Providing Tier I/II support in supported platforms.
• Managing and guiding restoration bridges during outage conditions.
• Providing direct support to technicians in restoration activities.
• Interacting with all Tier repair teams.
• Initiating internal/external escalations as necessary.
• Providing assistance to peers and participating in repair process improvement.
• Providing follow-up and closure of assigned trouble tickets.
• Providing direct training to technicians.

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