Full-Time Operations Technician III

Brightspeed is seeking an Operations Technician III to join their team.

The Operations Technician III will monitor and maintain ethernet/IP networks.

Responsibilities include:

• Opening trouble tickets.
• Repairing network equipment/facilities with field operations, tech support, and other teams.
• Assisting field operations with card swaps and equipment restoration.
• Driving equipment and facility repair.
• Following MOPs, anticipating problems, and taking corrective action.
• Understanding and researching technical issues using vendor documentation.
• Understanding telecom, network topology, and repair procedures.
• Working in a NOC environment with minimal supervision, sometimes for extended hours, including all hours in a 24x7 environment.
• Communicating effectively with peers, other NOC centers, off-net providers, and customers.
• Maintaining excellent acknowledgement and response time to alarms and customer calls.
• Providing high-quality documentation of network failures and maintenance activity.
• Establishing factual data for management and vendors to understand problems and prevent recurrence.
• Analyzing, diagnosing, sectionalizing, isolating, and resolving trouble situations.
• Managing and correlating multiple trouble reports.
• Communicating with internal customers during repair situations.
• Providing Tier I/II support on supported platforms.
• Managing and guiding restoration bridges during outages.
• Providing direct support to technicians in restoration activities.
• Interacting with Tier repair teams and initiating internal/external escalations.
• Providing follow-up and closure of assigned trouble tickets.
• Working in a 24x7 environment, including evenings, nights, weekends, and holidays.
• Knowledge of network architecture of ethernet network services and systems.
• Basic knowledge of ethernet technology platforms, including lower-level applications and configurations.
• Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning, and other support systems (preferred).
• Excellent interpersonal communication skills, including interaction with all company levels.
• Proficient in Microsoft Office.

Qualifications:

• Bachelor's degree and 3+ years of related experience, or equivalent.
• Experience with Cisco, Juniper, and Nokia platforms.
• Layers 2 & 3 switch and router configuration and management.
• Experience isolating telecom and/or network outage causes and service restorations.
• Advanced customer service, organizational interaction, and teamwork skills.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Strong communication (oral and written), customer service, organizational, and multi-tasking skills.

Bonus Points:

• Telecom/Cable/Internet Service Provider industry experience.
• IP Certification.

What is the last date for applying to the job?

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