Full-Time Operations Technician III

Brightspeed is seeking an Operations Technician III to join our team!

As an Operations Technician, you will be responsible for:

• Monitoring, maintaining, and managing networks.
• Opening trouble tickets and working on the repair of management network element connectivity with field operations and other work groups.
• Leading in driving equipment and facility repair.
• Possessing knowledge of Ethernet routers/switches.
• Following MOPs, anticipating problems, and taking corrective action proactively.
• Understanding and researching technical issues through vendor documentation.
• Understanding telecom, network topology and repair procedures.
• Working with minimal supervision in NOC environment.
• Communicating effectively with peers, other NOC centers, off-net providers, and internal customers with effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite.
• Maintaining excellent acknowledgement and response time to alarms and customer calls.
• Providing high-quality documentation of network failures and maintenance activity.
• Analyzing, diagnosing, sectionalizing, isolating, and resolving trouble situations.
• Managing and correlating multiple trouble reports.
• Managing and guiding restoration bridges or calls to facilitate fixes with other teams.
• Providing direct support to technicians in restoration activities associated with alarm and/or outage conditions of managed elements.
• Providing follow-up and closure of assigned trouble tickets.
• Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems is a plus.
• Making port and IP assignments from connection requests.
• Fulfilling connection requests by configuring and testing the port.
• Migration work that may start inside a maintenance window.
• Troubleshooting central office connectivity (Ethernet, RS232, ISDN, X.25, Sync, and Async reverse telnet).

Required Experience and Skills:

• Three plus years of related experience.
• Experience with Cisco, Juniper, and Nokia platforms.
• Layers 2 & 3 switch and router configuration and troubleshooting.
• Experience with isolation of telecom equipment trouble.
• Advanced customer service, organizational interaction, and teamwork skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong communication (oral and written), customer service, organizational and multi-tasking skills.

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