Full-Time Operations Technician III
Brightspeed is hiring a remote Full-Time Operations Technician III. The career level for this job opening is Experienced and is accepting Charlotte, NC based applicants remotely. Read complete job description before applying.
Brightspeed
Job Title
Operations Technician III
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Charlotte, NC
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Job Details
As an Operations Technician, responsibilities include:
- Monitoring and maintaining the transport network.
- Opening trouble tickets and working on the repair of network equipment/facilities.
- Assisting field ops in card swaps and equipment restoration.
- Following Methods of Procedure (MOPs) and taking corrective action proactively.
- Maintaining excellent acknowledgement and response time to alarms and customer calls.
- Providing quality documentation of network failures and maintenance activity.
- Analyzing, diagnosing, sectionalizing, isolating, and resolving trouble situations.
- Managing and correlating multiple trouble reports.
- Communicating with internal customers and others in a repair situation.
- Providing Tier I support in supported platforms.
- Initiating internal/external escalations, as necessary.
- Providing follow up and closure of assigned trouble tickets.
- Working in a 24x7 environment.
WHAT IT TAKES TO CATCH OUR EYE:
- Knowledge and experience in network architecture of Transport network services and systems
- Basic knowledge of SONET and DWDM/ROADM technology platforms
- Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS)
- Effective oral, written and presentation skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Operations Technician III at Brightspeed is
11th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Charlotte, NC
] applicants. .
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