Full-Time Order Management Unit RN
Northwestern Memorial Healthcare is hiring a remote Full-Time Order Management Unit RN. The career level for this job opening is Experienced and is accepting Chicago, IL based applicants remotely. Read complete job description before applying.
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Northwestern Memorial Healthcare
Job Title
Order Management Unit RN
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Chicago, IL
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Job Details
The Orders Management Unit RN reflects the mission, vision, and values of NM. Responsible for outpatient orders as it relates to completeness of the order, meeting medical necessity and communicating with physician offices for updated orders. Hours are: 7:30am-4pm Monday-Friday
Responsibilities:
- Collaborates with the department manager to develop goals and objectives for area(s) of responsibility which are aligned with the strategic plan and/or organizational goals.
- Maintains customer relations within area(s) of responsibility with patients, families, physicians, volunteers and other employees.
- Ensures departmental compliance with regulations, statutes and other applicable laws regarding operation and record retention.
- Maintains patient satisfaction scores consistent with the organizational goal.
- Ensures that orders received are compliant with hospital and regulatory guidelines.
- Utilizes the appropriate tools to ensure the ordered service meets medical necessity requirements as defined by Medicare.
- Collaborates with clinical departments to ensure that correct Current Procedural Terminology (CPT) codes are used when checking for medical necessity on original and amended orders.
- Provides support and teaching to Orders Management Unit (OMU) staff on medical necessity and order management.
- Educates referring physicians to improve order completeness.
- Participates on clinical teams designed to streamline and automate outpatient order process.
- Tracks pending orders and MD queries to ensure timely follow through.
- Develops and maintains a proactive communication matrix with identifiable problem-solving feedback loops with Department manager.
- Documents focus study trends, processes and other issues surrounding Charge master Referrals
- Resource for ABN/waivers within the organization.
- Issues and discusses ABNs/waivers to patients, either in person or via telephone respecting patient privacy.
- Communicates with ordering physicians medical necessity issues and ABNs/waivers issued.
- Performs denial management for infusion cases.
- Quality review as evidenced by process improvement projects and documentation assessment for Quality Indicators.
- Serves as a resource for physician offices regarding regulatory standards, policies and procedures for outpatient orders.
- Serves as a resource for Registration, Scheduling, and Clinical Departments for order completeness, policies and procedures for outpatient orders, medical necessity issues, and regulatory standards.
- Assists in processing orders received during high volume times.
- Maintains hospital-wide behavioral expectations of Excellence, Integrity, Respect, Teamwork and Innovation.
Required:
- Registered Nursing license issued by the State of Illinois.
- Bachelors of Science Nursing
- At least five years of related work experience or training or equivalent combination of education and experience.
Preferred:
- Thorough financial healthcare background preferred.
- Accredited Case Manager and/or Clinical Coding and Documentation Specialist
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Order Management Unit RN at Northwestern Memorial Healthcare is
11th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Chicago, IL
] applicants. .
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