Full-Time Pharmacy Operations Partner

Montu is looking for a Pharmacy Operations Partner (POP) to join our team and play a key role in supporting, growing, and optimising our pharmacy distribution channels.

As a POP, you’ll be the go-to person for both new and existing pharmacy partners, building strong relationships and ensuring our operational standards are upheld across the network. You’ll coordinate pharmacy onboarding, monitor service levels, support day-to-day processes, and look for ways to improve how we work together.

What you’ll be doing:

• Building and maintaining trusted relationships with pharmacy partners
• Supporting the rollout and onboarding of new pharmacies, including training and documentation
• Working closely with partners to optimise workflows and improve efficiency
• Monitoring service levels and addressing issues where performance standards aren’t met
• Visiting pharmacy sites to strengthen relationships and provide hands-on support where needed
• Maintaining accurate records of workflows, processes, and pharmacy performance
• Identifying opportunities to improve compliance and implement better processes
• Supporting your team with data dashboards and regular performance updates
• Handling day-to-day requests from pharmacy partners and internal stakeholders

Requirements:

• Experience with building strong relationships with external stakeholders
• Satisfactory national police check
• Strong project management skills, including implementing new programs and processes
• Excellent interpersonal skills to handle internal and external issues calmly, positively, and professionally
• Effective written and verbal communication skills
• Ability to work independently and handle challenging situations, deadlines and ambiguity appropriately
• Ability to manage frequent interruptions and adapt to changes in workload and schedule
• Excellent record-keeping techniques
• Attention to detail
• Effective presentation and training skills
• Maintain a professional demeanour and uphold confidentiality
• Ability to travel for the role requirements

Benefits:

• Access to SAGED courses and more through the Greenhouse learning platform
• Discounts with over 450 retailers through our Reward and Recognition platform
• Full-time, work-from-home role
• Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities
• Mental health support through our wellbeing platform, Unmind
• Private health insurance discount through Medibank
• Up to 8 weeks of paid parental leave
• Work from home equipment allowance benefit

What is the last date for applying to the job?

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