Full-Time Pharmacy Technician Coordinator

It's more than a career, it's a calling

Job Summary:

Under the direct supervision of a pharmacist and in accordance with standard procedures, provides coordination and leadership for workflows and process improvement within a specialized operational area that spans multiple ministries. At least 80% of time is dedicated to this focused role, which may include areas such as community operations, technology and automation, regulatory compliance, finance, medication access and adherence, transitions of care, and purchasing.

Job Responsibilities and Requirements:

• Performs daily services and functions of the specialized role at multiple ministries or in a centralized service model.
• Interacts in a matrix manner that includes learning multiple workflows for various sites, travel, managing matrix relationships and collaborating across team members and ministries to prioritize and efficiently complete work.
• Solves issues in the specialized area as they arise.
• Ensures documents and records are accurate and completed in a timely manner.
• Serves as a resource in the specialized area for other regional, system, and/or external stakeholders.
• Solves complex problems that may impact more than one ministry and ensures that issues are escalated and closed as needed.
• Complies with legal, regulatory, and accreditation standards.
• Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices.
• Coaches team members across multiple ministries when practice standards are not upheld.
• Conducts reviews and audits of specialized area.
• Reports and monitors KPIs to ensure optimal performance.
• Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care.
• Creates system standardization and leads implementation of operational changes and advancements.
• Participates in regional or system specialized work teams, committees, and councils.
• Collaborates with regional or system leaders to develop and coordinate team member education, training, orientation, and competency.
• Trains other team members in specialized area.
• Prepares and distributes work schedules and provides cross-coverage for specialty area, as assigned.
• Serves as the multi-ministry or regional liaison to regional or system pharmacy teams in specialty area.
• Collaborates with leadership to communicate changes in specialty area.
• Provides excellent customer service to patients, other staff and ancillary departments and maintains high standards of confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

EDUCATION

High School diploma/GED or 10 years of work experience

EXPERIENCE

Three years’ experience as a pharmacy technician or relevant healthcare field

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• State of Work Location: Illinois Pharmacy Technician, Registered - Illinois Department of Financial and Professional Regulation (IDFPR) Or FUTURE - Pharmacy Technician, Registered within 2 months - Illinois Department of Financial and Professional Regulation (IDFPR) And IL Registration Application Process Complete At Time Of Hire - Illinois Department of Financial and Professional Regulation (IDFPR)
• State of Work Location: Missouri Pharmacy Technician - Missouri Division of Professional Registration Or MO Registration Application and Finger Print Process Complete AT TIME OF HIRE - Missouri Division of Professional RegistrationAndFUTURE - Pharmacy Technician, Registered within 6 months - Missouri Division of Professional Registration
• State of Work Location: Wisconsin Pharmacy Technician, Registered - Wisconsin Department of Safety and Professional Services Or WI Registration Application Process Complete AT TIME OF HIRE - Wisconsin Department of Safety and Professional ServicesAndFUTURE - Pharmacy Technician, Registered within 6 Months - Wisconsin Department of Safety and Professional Services

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