Full-Time Platform Support Specialist (technical)

What you'll do:

• Help the Jobbatical team, clients, client employees, and partner agencies use our technology platform better during onboarding and later through query resolution and technical guidance.
• Develop a deep understanding of customers' and talents' needs via customer calls, analyzing session recordings, and sharing insights with the product team.
• Work with the product team to improve the customer experience.
• Understand issues reported by users, and debug at the first level before reporting to the engineering team.
• Own the Helpdesk to ensure customers/users have available information, and all inquiries are replied to in a timely and delightful manner.
• Help create new workflows and own goals to improve customer success.
• Set up automation on our platform using available tools.
• Own content creation for a seamless experience, handling repeat queries and communicating new features.
• Operational activities: Automation setups, data cleansing, client onboarding, agent trainings, and help center content generation.

What helps you to succeed:

• 3+ years of experience in a technical support role, preferably in a fast-paced startup.
• Engineering Graduation (B.Tech) / Science Graduate.
• Very comfortable with Google Sheets and PowerPoint.
• Experience with database queries for issue debugging.
• Excellent communication and time management skills.
• Strong debugging and analytical skills to analyze implementations.

Personal traits:

• Ability to prioritize tasks and maintain focus under pressure.
• Self-motivated and able to work independently.
• Detail-oriented with strong organizational skills.

Why Join Jobbatical:

• Innovative Environment: Be part of a forward-thinking team redefining global mobility.
• Growth Opportunities: Expand skills and grow with a scaling company.
• Impactful Work: Play a key role in shaping product processes and contributing to success.

We are a remote-friendly company, so you can work from home.

Our offer to you includes:

• Solid compensation package with company options.
• Possibility to work among passionate professionals who change the world of immigration.
• A lot of international challenges to help you grow and thrive.
• Wellness and educational perks.
• YOLO days on top of 28 days of annual holidays.
• Any hardware you need: Mac, headphones, etc.
• Annual offsite and other fun team events.

What is the last date for applying to the job?

Which countries are accepted for this remote job?