Full-Time Power BI End-User Support Technician

We are seeking a Power BI End User Support Technician to join our IT team.

Job Responsibilities:

• Provide daily support to end users for Power BI incidents and requests.
• Analyze and identify solutions to complex Power BI issues.
• Resolve tickets and escalations, keeping end-users informed.
• Document technical issues and create user guides/knowledge base.
• Act as an advisor for complex cases, collaborating across teams.
• Perform product troubleshooting and remediation.
• Translate feedback and identify workflows to optimize support.
• Leverage Power BI knowledge to determine feature enhancements.
• Participate in case triage meetings to share knowledge.

Required Qualifications:

• Bachelor’s degree in computer science, IT, or related field.
• 5+ years of Power BI technical support or IT experience.
• Professional level English fluency.
• Track record in technical support within the technology sector.
• Communication and stakeholder engagement skills.
• Proficiency with Microsoft Power BI (Desktop, Service, Gateway).
• Basic network troubleshooting skills.

Preferred Qualifications:

• Thriving in a fast-paced, high-volume environment.

What is the last date for applying to the job?

Which countries are accepted for this remote job?