Full-Time Principal nCino Salesforce Systems Engineer

Primary Objective: Provides technical leadership for the Business Systems Administration team maintaining critical enterprise business solutions on-prem, in Microsoft Azure, and a Salesforce hosted environment.

Responsibilities:

• Maintain, install, tune, upgrade, and troubleshoot technical components.
• Develop code, scripts, systems, tools, or other solutions to automate tasks.
• Develop monitoring and maintenance strategies to ensure availability and performance.
• Monitor and review existing applications to comply with standards.
• Enhance existing tools and develop scalable tools to reduce manual intervention.
• Evaluate new application systems and recommend solutions.
• Assess architecture and hardware limitations, define system specifications.
• Lead disaster recovery and business continuity initiatives.
• Collaborate on operational health improvements and remediation.
• Develop and manage relations with external partners and vendors.
• Maintain service contracts and licensing, negotiate with vendors.
• Analyze and determine systems integration needs.
• Coordinate design of subsystems and system integration.
• Define system support requirements (monitoring, capacity, staffing).
• Develop and maintain application documentation.
• Drive continuous improvement of system automation and integration.
• Remain current on new technologies.
• Identify risks to system integrity (security threats, DR incidents), develop policies, implement changes.

Requirements:

• Bachelor's Degree in IT, Computer Science, or related field.
• Administrator certifications related to Salesforce (preferred).
• 8+ years IT experience in banking, finance, or insurance.
• Experience implementing nCino products onto Salesforce.
• Proven experience with complex system planning, configuration, and implementation.
• Knowledge of Core banking processing technologies, enterprise applications integration, and business process automation.
• Technical expertise in installing, configuring, and maintaining software applications.
• Proficiency in troubleshooting performance issues.
• Knowledge of programming languages and web-based technologies.
• Intermediate to advanced knowledge of compute environments (server hardware, storage, virtualization).
• Skill in scripting languages (PowerShell, Python, T-SQL).
• Understanding of data mapping, system conversions, and system integration.
• Experience with Cloud technologies (Kubernetes, Microsoft Azure, AWS).
• Ability to meet deadlines and handle customer service demands.
• Excellent communication, collaboration, and customer service skills.
• Knowledge of ITIL and ITSM governance concepts.
• Ability to prioritize tasks in a high-pressure environment.
• Knowledge of commonly used financial industry concepts.
• Familiar with federal and state laws/regulations related to IT.

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