Full-Time Principal Platform Architect

Principal Platform Architect is a technical advisory role, helping customers establish a strong ServiceNow platform foundation and design solutions for business outcomes.

This role establishes and supports best practices regarding instance strategy, technical governance, core data, integrations, and overall platform health. It's a consultative role, not performing platform configuration; instead, it guides partner/customer resources for best practices.

Interfaces with customers at executive, platform owner, enterprise architect, and development team levels during selling, structuring, and implementing solutions.

Ideal Candidate Profile:

• Senior-level enterprise architect experience
• Successful track record in management consulting (professional services or cloud software companies)
• Focus on technology strategy, governance, data, and solution design
• Proven ability to advise senior executives and facilitate customer success
• Experience in identifying business value, creating roadmaps, defining execution strategies (governance frameworks), managing large enterprise programs

Responsibilities:

• Strong relationships with CIOs and business leaders to understand client visions and ServiceNow's role in their digital transformation.
• Translate business objectives into a customer roadmap.
• Enterprise architecture: Analyze and translate business/technical requirements into architectural blueprints.
• Engage with customer enterprise architects to integrate ServiceNow as a digital transformation platform.
• Establish and manage technical governance processes.
• Drive instance health by reviewing and guiding configuration remediation.
• Collaborate with clients and ServiceNow teams to ensure successful go-lives, user adoption, and ongoing support.
• Advocate ServiceNow's best practices and industry use cases.
• Contribute thought leadership on optimizing advisory and expert services.
• Guide clients toward a prescriptive solution design and technical implementation.
• Define solutions that align with ServiceNow's capabilities.
• Support sales effort scoping and estimation.

Skills and Experience:

• Experience leveraging or critically evaluating AI integration into work processes.
• Canadian citizenship or permanent residency, residing in Toronto.
• Consulting experience (preferred: Big 4, strategy firms, OEM software, or cloud companies).
• 8+ years of management consulting experience in technology (digital/SaaS/enterprise software).
• Fortune 500 or OEM/cloud company enterprise architect experience.
• Career progression in technical architecture.
• Experience with functional business leaders.
• Experience identifying business objectives and developing outcome-focused roadmaps.
• Experience with large consulting/SI organizations.
• 10+ years of large program experience leading architecture and design.
• Enterprise architecture experience/certification (TOGAF, IT4IT, etc.).
• Database, core data design, security, and integrations expertise.
• Cloud application technology experience (e.g., Salesforce, Workday, SuccessFactors, Oracle Cloud, Remedy).
• 2+ years of ServiceNow Platform experience.
• Cloud platform certifications.

Required Competencies:

• Customer Focus
• Collaboration
• Results Driven
• Innovation
• Courage
• Consultative Perspective
• Complexity Management
• Strategic Mindset
• Technical Development

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