Full-Time Principal Technical Consultant, Federal

Candidate Requirement: Strong Secret / Sensitive Compartmented Information (TS/SCI) with Full Scope Poly Clearance

The Role: The Pr. Technical Consultant, IT Workflow is a functional and technical expert, consulting with customers, configuring ServiceNow IRM products based on best practices to accelerate customer business outcomes.

1. Technical expert supporting IT configuration of IRM Service Delivery using ServiceNow best practices.
2. Support engagements for IRM process definition, re-engineering, and gap analysis.
3. Advise customers on leveraging ServiceNow IRM solution capabilities for IT process improvement.
4. Lead customer design workshops on ServiceNow Platform and IRM Solution technology.
5. Draft technically focused user stories, acceptance criteria, testing strategies, and knowledge transfer.
6. Guide customer system administrators during engagements.
7. Lead technical aspects of project delivery.
8. Develop required integration components (SSO, LDAP).
9. Develop required portal components.
10. Prepare customer-facing deliverables on the configured solution.
11. Manage multiple and complex projects/initiatives.
12. Promote continuous improvement practices.
13. Support sales activities (optional).
14. Provide training and mentoring to other ServiceNow team members.

Requirements:

• 5+ years configuration/development experience with complex technologies, including integrations and portals.
• CIS-IRM skills/certifications and other risk implementation certifications.
• Experience influencing and consulting in IT environments.
• Strong web technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO).
• Working with SaaS technologies.
• Knowledge of IT systems and tools (Office 365, Teams, Workday, Twilio).
• Strong interpersonal skills and customer focus.
• Proven team player.

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