Full-Time Process Excellence Delivery Analyst

• Core responsibilities include process mapping, identifying improvement opportunities, developing implementation plans, and driving efficiency through Lean practices.
• Engaging stakeholders, supporting training activities, and fostering a culture of continuous improvement across the organization.

Responsibilities:

• Support Lean transformation efforts by carrying out assigned responsibilities within initiatives.
• Map current and target states of business processes by conducting job shadowing and process interviews.
• Identify and document process gaps and performance improvement opportunities.
• Assist in preparing stakeholder presentation decks.
• Apply standard Lean and problem-solving tools and analyses to generate insights, develop solutions.
• Ensure the consistent and successful delivery of agreed-upon standard work.
• Assist in conducting training sessions and problem-solving workshops.
• Promote a culture of continuous improvement across the organization.

Technical & Analytical Skills

• Proficient in using Lean methodology tools such as Root Cause Analysis (RCA), Voice of the Customer (VoC), Gemba, Value Stream Mapping (VSM) and others
• Process Mapping and Optimization
• Operational and Analytical Thinking
• Proficient in using Business Process Model and Notation (BPMN) symbols
• Experience with Process Mapping Tools (e.g., Microsoft Visio, ARIS)
• Strong Microsoft Office Skills (especially PowerPoint and Excel)
• Insurance Industry Knowledge and Business Acumen
• Strong knowledge of change management principles, tools, and methodologies.
• Proficiency in program and project management, including planning, execution, and stakeholder communication.

Interpersonal & Communication Skills

• Effective Communication and Listening
• Facilitation Skills
• High Emotional Quotient (EQ)
• Professionalism
• Ability to Work with Diverse Individuals
• Diversity and Inclusion Aptitude

Organizational & Execution Skills

• Strong Organizational Skills
• High Attention to Detail
• Ability to Manage Changing and Multiple Priorities
• Adaptability to Change
• Resilience in Managing Uncertainty

Experience: Minimum 3 years of experience as a Lean Management Leader with a proven track record of leading end-to-end transformational change initiatives. Background in the financial services or insurance industries (preferred). Lean certification or equivalent. Demonstrated success in developing and implementing process improvement initiatives using Lean methodology.

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