Full-Time Process Excellence Delivery Analyst

The Process Excellence Delivery Analyst supports transformation initiatives using Lean methodology. Core responsibilities include process mapping, identifying improvement opportunities, developing implementation plans, and driving efficiency through Lean practices.

• Support Lean transformation efforts.
• Map current and target states of business processes.
• Identify and document process gaps.
• Assist in preparing stakeholder presentations.
• Apply Lean and problem-solving tools.
• Ensure consistent delivery of standard work.
• Assist in conducting training sessions.
• Promote a culture of continuous improvement.

Technical & Analytical Skills:

• Proficient in Lean methodology tools (RCA, VoC, VSM).
• Process Mapping and Optimization.
• Experience with Process Mapping Tools (e.g., Microsoft Visio, ARIS).
• Strong Microsoft Office Skills (PowerPoint and Excel).
• Knowledge of change management principles.

Interpersonal & Communication Skills:

• Effective Communication and Listening.
• Facilitation Skills.

Organizational & Execution Skills:

• Strong Organizational Skills.
• Ability to Manage Changing Priorities.

Experience:

• Minimum 3 years of experience as a Lean Management Leader.
• Background in financial services or insurance (preferred).
• Lean certification or equivalent.
• Bachelor’s degree required.

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