Full-Time Product Operations Analyst

• Manage and resolve helpdesk tickets concerning lender product and support
• Regularly conduct spot checks and update product configuration such as Rates, Fees, and Features in the system
• Support the accurate configuration and timely updates of rates, fees, product features, and policy requirements across systems to ensure data accuracy and compliance.
• Perform regular product configuration audit on the system to ensure lender product data are kept up to date
• Review, audit, and authorise product data updates to guarantee brokers and customers always have access to correct, compliant, and up-to-date information.
• Perform assessment and investigation on product-related issues and concerns
• Facilitate discussions with Maintain team members and other relevant stakeholders in relation to process, risk and status reporting
• Propose solutions and enhancements which will contribute to the improvement of the team’s systems and processes
• Leverage Artificial Intelligence tools and automation to streamline data validation, documentation management, and product update processes
• Ability to perform gap analysis to identify necessary changes and its impact particularly on the area of product configuration and support
• Capability to develop, plan and execute activities to achieve agreed outcomes
• Must have at least 2 years experience in mortgage products and processes, preferably, from an Australian mortgage industry or financial institution
• Demonstrated strong communication skills, both verbal and nonverbal
• A Self-starter and capable of demonstrating an independent workload self-management attitude but is a team player.
• Must be currently residing in the Greater Manila Area (Metro Manila + Neighbouring provinces)

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