Full-Time Product Success Associate

• Product Demonstrations and Enablement: Conduct live product demos for prospects, customers, and partners across Advising App and Aiding App. Support pre-sales discovery with tailored demo workflows and configurable walkthroughs. Lead upsell and expansion demos by showcasing new modules and product updates. Deliver product demonstrations at conferences such as EDUCAUSE, SXSW EDU, and Complete College America.
• Learning and Development: Design and deliver virtual and in-person training for new and existing users. Build product tours, guided walkthroughs, onboarding checklists, and self-paced learning resources. Translate new features into clear training materials and user-friendly instructions. Create instructional content that makes our products easy to learn and adopt.
• Knowledge Management: Maintain the product knowledge base, including feature guides, release summaries, FAQs, and support articles. Document product changes and ensure accuracy across all customer-facing materials. Collaborate with marketing and product teams to ensure consistent messaging across content.
• Event and Partner Support: Support the marketing and product teams with demos at conference booths, content capture, and on-site presentations. Travel up to 25 percent for conferences, training engagements, and customer storytelling opportunities. Contribute product expertise to partner-enablement materials and joint presentations.
• Product Insights and Feedback Loops: Track training usage, demo outcomes, and content engagement to refine enablement approaches. Share structured insights with product and client experience teams to inform product updates. Recommend improvements that increase product adoption, onboarding quality, and user confidence.

• Bachelor’s degree in Education, Instructional Design, Communications, Business, or a related field.
• 2-4 years of experience in learning and development, instructional design, customer education, product training, or similar roles.
• Strong presentation and facilitation skills, with confidence in showcasing and demonstrating technical products.
• Ability to explain complex workflows in clear, accessible language.
• Experience creating tutorials, guides, or training content.
• Excellent writing, communication, and organizational skills.
• Ability and willingness to travel up to 25 percent.

• Experience in higher education, student success, or IT service management.
• Experience supporting SaaS product onboarding or customer enablement.
• Background in instructional design or adult learning.
• Familiarity with knowledge management tools, LMS systems, or product tour software.

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