Full-Time Product Support Analyst

• Serve as a subject matter expert for ATPCO’s Retailing and Fare Management APIs, Baggage Calculator, Taxes, Fees, Charges (TFCs), and revenue accounting.
• Assist customers in understanding and using ATPCO products to meet their business objectives.
• Solve pricing and product issues by applying analytical skills, critical thinking and industry knowledge.
• Document recurring issues and create problem records to ensure comprehensive tracking and resolution.
• Collaborate cross-functionally with internal teams to test, troubleshoot, and resolve product-related challenges.
• Support testing efforts for new product features and enhancements.
• Follow up with partners to highlight and reinforce technical improvements.
• Provide on-call support for urgent off-hours issues.
• Prioritize and manage tasks to meet deadlines.
• Continuously learn and stay updated on ATPCO’s evolving product portfolio and industry trends.
• Act as a liaison between customers and internal teams.
• Advocate for customers by escalating issues, providing feedback to product management.

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