Full-Time Product Support Specialist

We're looking for a high-energy, customer service-minded, tech savvy Product Support Specialist to become part of our Customer Support Team. Our Product Support Specialists are the face of Datacor for our customers.

At a high level, your responsibilities will be to understand our customers’ needs and help them use our software to solve their problems, from issue identification to troubleshooting to resolution. This role is technical in nature and requires research, analytical and database skills.

• Customer Support: Providing Tier One tech support. Handling support calls, emails and feature requests from customers. Getting to know our customers on a first-name basis and being their advocate.
• Professional Services: Helping new and existing customers with software projects including Custom Report building and Custom App configuration.
• Technical Documentation: Help create, contribute to, and maintain technical documentation.
• Product Improvement: Work with the Client Services and Development teams to improve Internal and Customer Facing tools to interact with our product.

Qualifications:

• 2-5 years' experience writing SQL queries, conducting data manipulation and scrubbing
• Strong research skills to collect information, troubleshoot and document issues
• Minimum intermediate working knowledge of Microsoft Office Excel
• Experience in Customer Support, Technical Support, and Project Management
• Excellent verbal and written communication
• Strong analytical and problem-solving skills
• Strong organizational and time management skills
• Previous experience in Software as a Service (SAAS)

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